How Remote Support Works
We use secure remote tools to help diagnose and fix problems without a site visit.
What you’ll do
- Contact BALANCE (phone or our contact form).
- We’ll send a one-time link and instructions.
- You’ll see a prompt to allow the connection.
What we’ll do
- Connect securely with your permission.
- Diagnose, repair, and explain next steps.
- Disconnect when the session ends.
> You are always in control — we can only connect when you approve.